Terms, withdrawals and refunds

A reflective practice

You can explore the card library and use random, intuitive or physical-card reading methods without buying anything. Tarot and AI explanations are prompts for reflection. They do not predict events, guarantee outcomes or replace medical, legal, financial or other qualified advice.

An account lets you explicitly save a reading and keep private notes. Optional AI requires a verified account and an explicit request. AI can make mistakes, and generated answers may differ for similar questions. Review an answer before relying on it.

Your account and content

Use the service lawfully and only where you can validly enter the relevant agreement. Keep your sign-in details secure. Do not try to access another account, bypass quotas, attack the service or submit content you have no right to share.

Your submitted questions and notes remain yours. You allow us to process them to deliver the features you request, including sending the relevant context to OpenAI only when you request AI. There is no permission to make your journal public or sell it for advertising. The privacy notice explains processing and deletion.

We can limit abusive or insecure use where reasonably necessary, explaining the reason where lawful and practicable. Any suspension, change or closure must preserve mandatory consumer remedies and applicable rights relating to purchases.

Interpretation credits and prices

The standard free allowance is two completed AI responses per UTC calendar month. An initial interpretation and each follow-up use the same allowance; viewing a saved answer or changing the interface language does not use another credit. Unused monthly units do not carry over. A separately authorized operator allowance does not change the standard offer.

The advertised one-time packs are 5 credits for EUR 3, 15 for EUR 6 and 40 for EUR 12. They are not subscriptions. When purchases become available, the final total, applicable tax treatment, payment obligation and contract terms must be shown before you confirm. The operator reports that it is not registered for VAT in Romania; this is not a claim that every cross-border transaction is exempt from tax.

Purchased credits expire on the one-year anniversary of purchase in UTC, with 29 February adjusted to 28 February where needed. The wallet shows the expiry. Free allowance is used before eligible purchased credits. One unit is consumed only for a completed valid AI response; a failed or abandoned request releases its hold, but an already expired source of credits does not become spendable again.

Credits are service entitlements, not a deposit, transferable currency or investment. Contractual expiry and these terms do not override statutory withdrawal rights or remedies for a service that was not supplied or does not conform to the contract.

Withdrawal and refunds

For a qualifying distance purchase, you normally have 14 days from conclusion of the contract to withdraw without giving a reason. If required withdrawal information was not supplied, a longer statutory period can apply. Send a clear withdrawal notice to contact@taroselia.com or to our registered postal address; the optional model notice below can help.

A valid withdrawal is reimbursed without undue delay and within 14 days after we receive your notice, using the original payment method unless you expressly agree otherwise, without refund fees. A fully unused refundable pack is cancelled with its associated purchased credits; it is not replaced by store credit without your agreement.

Buying credits, ticking general terms or using one credit does not automatically waive withdrawal for the entire pack. Any lawful exception or proportional deduction requires the applicable legal conditions, disclosures and separate express request or consent. We do not apply an automatic waiver or fixed used-credit penalty under these terms.

If digital supply is missing or does not conform to the contract, statutory remedies can include bringing it into conformity, a price reduction or termination and reimbursement where the legal conditions are met. These rights are separate from change-of-mind withdrawal and are not removed by credit expiry.

When online purchasing is activated, the required online withdrawal function and durable confirmation must also be available. Email notice remains an option. A request acknowledgment is not a claim that a payment refund has already completed.

Optional model withdrawal notice

Send this only if you want to withdraw. It is optional; another clear notice is sufficient. Do not include your password, complete payment card number, journal text or AI conversation.

To: Chimera Software SRL, Calea Bascovului nr. 5, bl. B2TURN, sc. A, et. 7, ap. 35, Pitești, Argeș, Romania, 110124, contact@taroselia.com. I hereby give notice that I withdraw from my contract for the following Taroselia interpretation-credit pack: [pack or order reference]. Ordered on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature only if this notice is sent on paper.

Availability, responsibility and changes

We take reasonable care to provide the described service and protect private content. Maintenance, supplier outages and security incidents can interrupt access. There is no promise of uninterrupted availability, supernatural accuracy or a particular life outcome.

Nothing here excludes liability that cannot lawfully be excluded, mandatory conformity obligations, statutory consumer remedies or rights relating to personal data. A disclaimer about tarot is not a waiver of our duty to supply the service you purchased.

Material changes to ongoing or paid features require appropriate advance information and any choice or remedy required by law. We do not retrospectively change the price or number of credits of an accepted order merely by editing this page.

Complaints and applicable law

Contact contact@taroselia.com with the issue and, if relevant, an order reference. We handle complaints and privacy requests through the contact page. You can also approach ANPC and its alternative dispute resolution service where applicable; we do not claim membership of an unconfirmed dispute-resolution scheme.

Romanian law applies, without depriving consumers of mandatory protection available under the applicable law of their habitual residence. Courts and other remedies remain those provided by applicable law; these terms do not require every consumer to bring a claim only in Pitești.